Terms & Conditions
Welcome to www.superavatar.com.my. These terms and conditions govern your use of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website.
2. Intellectual Property Rights
The content on this Website, including but not limited to text, graphics, logos, images, audio clips, and software, is owned or licensed by SUPER Avatar and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or transmit any content from this Website without prior written consent from SUPER Avatar.
3. User Conduct
By using this Website, you agree to abide by all applicable laws and regulations and to not engage in any activity that may:
Violate any third-party rights, including intellectual property rights.
Impersonate any person or entity.
Transmit viruses or other harmful code.
Interfere with the operation of the Website.
Engage in any unlawful or fraudulent activity.
4. Links to Third-Party Websites
This Website may contain links to third-party websites that are not owned or controlled by SUPER Avatar. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that SUPER Avatar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.
5. Limitation of Liability
In no event shall SUPER Avatar, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Website; (ii) any conduct or content of any third party on the Website; (iii) any content obtained from the Website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
6. Changes to Terms
SUPER Avatar reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for changes.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law provisions.
8. Contact Information
If you have any questions about these Terms, please contact us at 012-7729178.
Refund/Cancellation policy
We strive to ensure that our customers are satisfied with their purchases from SUPER Avatar. However, if you are not entirely satisfied with your purchase, we’re here to help.
1.1 Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
Your request for a refund must be made within 7 days of the purchase date.
The product or service must be unused and in the same condition as when you received it.
The product or service must be eligible for a refund as outlined in the specific product/service description.
1.2 Non-Refundable Items
Certain products or services may not be eligible for a refund. These include:
Downloadable software products after the download link have been accessed.
Services that have been fully performed or completed.
1.3 Refund Process
To request a refund, please contact us at 012-7729178 with your order details and the reason for your refund request. Our team will review your request and, if approved, initiate the refund process.
1.4 Refund Method
Refunds will be issued via the original payment method used for the purchase. Please allow 14 days for the refund to be processed and reflected in your account.
2. Cancellation Policy
2.1 Order Cancellation
You may cancel an order within 24 hours/days of placing it, provided that the order has not already been processed or fulfilled. To cancel an order, please contact us immediately at 012-7729178 with your order details.
2.2 Subscription Cancellation
For subscription-based services, you may cancel your subscription at any time. However, cancellation requests must be made before the next billing cycle to avoid being charged for the subsequent cycle. To cancel a subscription, please follow the instructions provided in your account settings or contact us at 012-7729178.
3. Contact Information
If you have any questions about our refund/cancellation policy, please contact us at 012-7729178.
Privacy Policy
We are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.superavatar.com.my.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you interact with the Website. This may include:
Name
Email address
Phone number
Mailing address
Payment information
1.2 Usage Data
We may also automatically collect certain information about your device and usage of the Website. This may include:
Your IP address
Browser type
Pages of our Website that you visit
Time and date of your visit
The time spent on those pages
Unique device identifiers
2. Use of Information
We may use the information we collect for various purposes, including:
To provide and maintain our Website
To improve, personalize, and optimize our Website
To respond to your inquiries, requests, and customer service needs
To process transactions and fulfill orders
To send you promotional communications
To comply with legal obligations
3. Disclosure of Information
We may disclose your personal information to third parties for the following purposes:
Service providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you.
Legal requirements: We may disclose your information in response to a subpoena, court order, or other governmental request.
4. Data Security
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Choices
You can choose not to provide certain information, but this may limit your access to certain features of the Website.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at 012-7729178.